Workplace as an experience
April 4, 2022. Written by Elise Tarvainen @ Elise Tarvainen
I have recently been captivated by the idea of workplace as an experience, familiarly known as WX. Workplace is any place the employee carries out tasks for ones employer. The advanced technology has led to a new type of workplace, a virtual one, that allows people to work fully remotely. The era of remote and hybrid work with virtual workspaces challenge us to re-think the concept of workplace and how the experiences are born in this new normal.
The human-centered office design concept considers workplace first and foremost as a holistic experience, where the physical, social and technology aspects at workplace fuse into one. Workplace experience design focuses on elasticity and personalized solutions that recognize the personal needs and visibility of each employee, also the ones that are working remotely. By providing the employees with quality workplace experiences we enhance their ability to perform at their best. Enabling everyone feel that the workplace is made for them results in not only retention, but also the productivity and efficiency of the work. Investing in WX is driving business success by creating sustainable value.
WX can be compared to any ever-evolving ecosystem, where all its parts are interweaved and in constant interaction with each other to improve the performance of the eco-system as a whole. Should we seek for better business outcomes, in workplace experience design there are three key components to focus on: